Terms & Policies
At CDH Cleaning Services LLC, we are committed to providing top-quality cleaning services with professionalism, reliability, and customer satisfaction. Please review the following policies that help us serve you better:
Refund Policy
Customer satisfaction is our priority. If you’re not completely happy with your cleaning service, please notify us within 24 hours of your appointment.
- Eligible for Refund or Re-Cleaning: We will offer a refund or a free re-clean if notified within 24 hours and the service area remains unchanged.
- Not Eligible for Refund: Refunds will not be provided for approved services or if incorrect service details were provided at booking.
- Requesting a Refund: Email us at info@cdhcleaningservicesllc.com with your concern and photos (if applicable), and we’ll respond within 1–2 business days.
Cancellation Policy
We understand things come up — here’s how we handle cancellations:
- Free Cancellation: Cancel or reschedule at least 24 hours in advance at no charge.
- Late Cancellation Fee: Cancellations within 24 hours will be charged 50% of the service fee.
- No-Show Policy: If we arrive and cannot access the property or no one is available, the full fee will be charged.
To cancel or reschedule, please contact us at info@cdhcleaningservicesllc.com.
Service Terms
- Clients are responsible for providing accurate access details and ensuring safe working conditions.
- Special requests must be made in advance and may result in adjusted pricing.
- We reserve the right to refuse service in cases of unsafe environments or disrespectful behavior.
By booking our services, you agree to these terms. Thank you for choosing CDH Cleaning Services LLC — we’re here to make your space shine!